Course Development Unit (CDU)
Course Development Unit (CDU)
M.Mohanad zyoud
Center Coordinator
Duration: 10 days
Duration: 5 days
Manage flight permission processes, including scheduled flight requests, commercial non-scheduled flight applications, and diplomatic flight approvals. Handle urgent flight permission requests efficiently while ensuring compliance with established regulations.
Duration: 5 days
Prepare the training environment, including facilities, equipment, and instructional materials. Manage trainees using effective training strategies and conduct sessions employing a variety of instructional methods as required. Perform trainee assessments accurately, objectively, and appropriately, and carry out course evaluations effectively. Complete training reports to support continuous course improvement.
Duration: 5 days
مدة الدورة: 3 أشهر
Enhance communication skills with customers by applying effective strategies to improve the customer experience and achieve sustainable satisfaction. Develop the ability to handle various situations with flexibility and professionalism, strengthen the capacity to leave a positive impression and build long-term client relationships, improve skills in managing complaints and resolving problems creatively, and establish high customer service standards for consistent and exceptional service delivery.
Duration: 5 days
Equip airport staff, particularly those in customer-facing and security roles, with the knowledge, sensitivity, and practical skills required to provide high-quality service to passengers with disabilities. Understand disability and diversity, recognize types of disabilities (both visible and invisible), adhere to legal and ethical responsibilities in airports (e.g., ICAO, IATA, national law), apply effective communication strategies with people with disabilities, utilize airport accessibility features and assistance services, manage challenging situations with empathy, and leverage the role of assistive technologies to enhance passenger support and accessibility.
Duration: 5 days
Duration: 5 days
Provide participants with a comprehensive understanding of the practical applications of Artificial Intelligence in the airport environment, with a focus on enhancing ground operations and baggage handling, minimizing lost luggage incidents, and reviewing global best practices while conducting practical simulations using predictive algorithms.
Duration: 5 days
Introducing participants to the latest applications of artificial intelligence in airport security, through computer vision and video analytics, risk prediction, and emergency management, which enhance the efficiency of screening systems, enable rapid response, and reduce security threats.
Duration: 5 days
To enable customer service staff, marketing teams, and senior management to utilize AI tools such as virtual assistants (chatbots) and data analytics to improve the passenger journey, reduce congestion, and develop practical scenarios simulating the passenger experience from check-in to boarding.
Duration: 5 days
To enable customer service staff, marketing teams, and senior management to utilize AI tools such as virtual assistants (chatbots) and data analytics to improve the passenger journey, reduce congestion, and develop practical scenarios simulating the passenger experience from check-in to boarding.
Duration: 3 days
To provide decision-makers and managers in civil aviation authorities with a comprehensive understanding of Artificial Intelligence, and to develop a national or institutional roadmap for AI adoption in the aviation sector.
Duration: 5 days
This course is designed to equip participants with the knowledge, skills, and attitude necessary to understand and apply international air law, international conventions, and the regulatory framework governing civil aviation in accordance with International Civil Aviation Organization (ICAO) standards. Participants will develop a solid foundation in the general concepts of law, gain insights into the historical and legislative evolution of air law, and acquire in-depth knowledge of ICAO documents and annexes. landscape.
Duration: 5 days
This course equips employees of administrative and legal units in civil aviation authorities, airports, and airlines with the knowledge and skills to coordinate effectively with ICAO and other relevant entities. Participants will learn to manage ICAO communications, process responses related to Annexes and Document amendments, and ensure compliance with the Chicago Convention, supporting the effective implementation of national and international aviation regulations and procedures.
Duration: 5 days
This course is designed primarily to providing participants with the knowledge, skills and attitude in the fields of Air Law, National Civil Aviation Law and Regulations.
Duration: 5 days
Participants will be able to apply concepts and principles of the project managements as outlined in a guide to the project management base of knowledge, (PMBOK GUIDE), 7th edition, and articulate the key rule, responsibilities and skills of a project manager.
Duration: 4 days
Duration: 5 days
At the end of the course, participants will be able to acquire knowledge and skills necessary to analyze the root causes of the accident and incident in the field of work in accordance with the approved standards.
Duration: 4 days
Duration: 4 days
Duration: 5 days
This course aims to develop and enhance participants’ knowledge, skills, and abilities in managing meetings effectively.
Duration: 5 days
This program aims to highlight the importance of the office as a fundamental administrative unit within the comprehensive administrative system of an organization. It focuses on the office’s role as a key communication hub that supports the achievement of organizational objectives.
Duration: 5 days
The course aims to introduce participants to the best practices for delivering exceptional customer service while minimizing costs.
Duration: 5 days
This course aims to highlight the importance of negotiation and its role in the administrative process, while developing participants’ abilities and skills to conduct negotiations successfully, achieving positive outcomes that contribute to overall organizational performance.
Duration: 4 days
The course aims to provide participants with key concepts related to leadership and guiding employees to achieve the organization’s goals and mission.
Duration: 5 days
This course aims to develop participants’ skills in writing administrative correspondence in English, as well as understanding English-language correspondence.
Duration: 4 days
This course aims to develop participants’ skills in writing administrative correspondence and reports in Arabic, as well as understanding Arabic-language correspondence.